Roberto Electronics

209-316-0192

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Return, Refund and Repair Policy

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Refund Policy

Thank you for shopping with us. We strive to ensure our customers are satisfied with their purchases. However, we understand that there may be occasions where you may not be completely satisfied.

We accept returns up to 30 days from the date you received your order. The postmark date will be used to determine if the return is within this period.

Warranty

robertoelectronic.com warrants that the products we sell are free from defects in material and workmanship and, subject to the conditions set forth herein, agree to repair or replace products in accordance with the manufacturer’s warranties from the date of the original retail purchase without charge for parts and labor. Most of our systems come with a 30-days parts and 1-year labor limited warranty as offered by the manufacturer. This warranty is limited to the original purchaser and is non-transferable. This limited warranty does not cover any failure(s) or defect(s) caused by misuse, accident, abnormal or unusually heavy use, improper packaging or handling, neglect, abuse, alteration, improper installation, unauthorized repair or modification, improper testing or causes external to the product such as, but not limited to, excessive heat or humidity, power failures, power surges or acts of God. This limited warranty will be void if evidence is seen of screw holes created by Customer, burned-out chips, more than four wires are broken, evidence of repair work performed or damage caused by a party other than robertoelectronic.com. This limited warranty does not cover expendable components, any software supplied by robertoelectronic.com, any experimental or developmental products, compatibility issues with other hardware and software products introduced after the time of purchase, or products or accessories not manufactured by robertoelectronic.com. Under no circumstances will robertoelectronic.com will be responsible for other costs associated with product replacement or repair, such as labor, installation or other costs incurred by the Customer.

Return of Defective Products

If returned products are: a) within the manufacturer’s warranty period as described below b) accompanied by proper RMA and c) defective as determined by robertoelectronic.com and manufacturer; robertoelectronic.com/manufacturer will, at its option: 1) repair the defective product within reasonable time or 2) replace the defective product with a refurbished product. For purposes of this Limited Warranty, “refurbished” means a product or part that has been returned to its original specifications. robertoelectronic.com has no obligation to repair or replace parts beyond the warranty period; however, robertoelectronic.com may repair or replace provided that 1) Customer pays for the cost of obtaining the part(s) and 2) the part(s) are available for purchase.

Return Merchandise Authorization (RMA)

In the event that a product needs to be returned to robertoelectronic.com for warranty service or DOA replacement, the Customer must first obtain a Return Merchandise Authorization (RMA) number from robertoelectronic.com. The RMA number must be clearly printed on the outside of the box in which the product is returned. robertoelectronic.com will not accept any shipment without an RMA number. After processing an RMA request, robertoelectronic.com reserves the right to request the total cost of the replacement products or the actual products itself if robertoelectronic.com later determines it to have sustained damage through actions of the Customer.

RMA Requirements & Process

The Customer must supply the following information to robertoelectronic.com to obtain an RMA number: invoice date, invoice number, product model name, serial number and reason for return. RMA number will become void if the product it covers is not received by robertoelectronic.com within 5 days after the RMA number is issued. When returning a product for RMA, Customer must ship with freight prepaid, include in the box a copy of the original invoice and a detailed note describing the problem. Customer must also make sure the RMA number is clearly marked on the outside of the box. All RMAs must be returned in the products’ original packaging. If no trouble is found upon inspection, customer will need to pay shipping charges to get back the product. Some manufacturers may require Customer to pay shipping charges both ways regardless of any trouble found; for such cases, manufacturer’s policy will be enforced. robertoelectronic.com may also charge a service fee of 10% of the original price for RMA.

RMA can be requested by: 

  • E-mailing robertoelectronic.com Technical Support with all your details as described above : [email protected]
  • Phone : 209-316-0192
  • Filing out robertoelectronic.com RMA Excel form and email to [email protected]
  • Mail the filled out RMA form to Attn : Technical Support, Roberto Electronics, 9013 Roosevelt Ave, Flushing, NY 11372

In order to provide you the best service, please read additional RMA Return for Repair Policy information below for Systems or Servers:

1. If a whole system is returned for repair:

•RMA department can only service robertoelectronic.com servers or systems that were entirely assembled in a robertoelectronic.com or robertoelectronic.com appointed facility.
•The entire system must be shipped to robertoelectronic.com in its original pre-opened condition.
•RMA request shall be denied if any extra part(s) or component(s) were installed in the system by the customer.
•RMA request shall be denied if any part(s) or component(s) is shipped to robertoelectronic.com in error.

2. All arriving RMA items shall be inspected.

robertoelectronic.com shall hold no responsibility for any missing part(s), nor shall it be responsible for damages to the system as a result of shipment. Customers shall be notified should any missing or damaged part(s) is discovered from inspection.

3. robertoelectronic.com shall not be responsible for, nor will it service part(s) or accessories that were not pre-installed in the system by robertoelectronic.com

4. robertoelectronic.com shall not be responsible for, nor will it service system/server damages caused by component(s) that were not pre-installed in the system by robertoelectronic.com.

5. robertoelectronic.com shall not service a system/server if any damage-causing parts/components is excluded in the shipment. robertoelectronic.com shall also not be responsible for :

  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage
  • Any product for which you have submitted a mail-in rebate

6. robertoelectronic.com shall fix and return the system/server to the customer in the same fashion or packaging as it was received.

7. Available warranty shall be applied to the RMA cost of the server. Customer shall be notified should any additional charge or component replacement is required.

Replacement Conditions

All product replacements are subject to quantity available in robertoelectronic.com stock. If robertoelectronic.com does not have stock to replace the returned products, robertoelectronic.com shall have at least 30 days to manufacture and replace the returned products.

Disclaimer of Warranty

Except as specified in this warranty, robertoelectronic.com disclaims all other warranties, express or implied including, but not limited to any implied warranties of merchantability or fitness for a particular purpose. To the extent an implied warranty cannot be excluded, such warranty is limited in duration to the express warranty period. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, the above limitations may not apply.

Limitation of Liability

robertoelectronic.com’s liability under this, or any other warranty, implied or express, is limited to repair or replacement. In no event will robertoelectronic.com be liable for direct, special, incidental, or consequential damages however caused and regardless of the theory of liability including, but not limited to, lost profits, downtime, goodwill, damage to or replacement of equipment and property, and any costs of recovering, reprogramming, or reproducing any document or data stored in or used with a system containing this product. Some states or jurisdictions do not allow limitation or exclusion of consequential or incidental damages thus the above limitation may not apply.